Under no circumstance can we accept a return or exchange any Helmet that leaves our store. We cannot guarantee the integrity of a Helmet once it leaves our store, so please choose carefully. (Unless Faulty) This includes but is not limited to:
Please choose carefully Items must be returned or exchanged within 7 days
Please be advised there will be a $30 handling fee for size exchange requests which will need to be paid prior to shipping you the return.
Please note: Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund. The buyer is also responsible for organising (and paying for) the freight of the return.
Please Note: Returns are subject to a 10% - 20% restocking fee on selected items please feel free to contact us to check prior to sending back your return. This policy also applies to all "Change of Mind" orders (No Exceptions). It is up to the customer to ensure they have read the description of products and understand what they are purchasing prior to placing an order.
There are usually no returns on clearance items. These items are usually end of line or discontinued stock. (Unless Faulty)
RETURN TERMS AND CONDITIONS
All returns MUST be authorised by Street Bike Parts before goods are returned.
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). Please see the list below for things to avoid ensuring your return is accepted
If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Faulty items are generally offered a repair or a replacement and is determined case by case basis, unless there is a major fault and item cannot be repaired there will be no refund offered.
Please refer to ACCC website for more details - https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund